Below are some of our most frequently asked questions, however if you have a question that is not answered in this section, feel free to drop us an email or click here and use our online contact form to get in touch.

• Q. Would I need to have regular meetings at my appointed solicitor's office?
  A. With our package you don't have to attend any meetings with your solicitor. It is not necessary for you to meet with your solicitor in a conveyancing transaction as everything can be done through our specialised systems and via the post. However, should you wish to visit your solicitor at their offices then this can be arranged too.
• Q. How can I keep a track of the fees and expenses that I will need to pay and what about any hidden extras?
  A. You will be given a specific legal expense quotation at the outset. Our fee and expense detail is based on the information presently known and on the assumption that the transaction will not prove to be substantially more complex or time consuming than expected. If matters unexpectedly arise during the course of the transaction this may result in additional cost. For example, if there is a title problem or you have no building control or planning approval for work effected, or if you have a second mortgage or other debts registered against your property, or if you require us to give an undertaking to your Bank or arrange bridging finance. In such event your solicitor shall be glad to clarify at the time any additional expenses incurred or fees due upon request.
• Q. Do I need to shop around to find a solicitor offering an excellent service at a competitive price?
  A. With our service - you do not need to do this. You can rest assured that we will appoint you a specialist solicitor from our quality assured panel.
• Q. If my transaction falls through, would I be left with huge legal fees?
  A. No. You won't pay a penny for legal fees on a transaction that doesn't complete! Just your solicitors out of pocket expenses.
• Q. What if I can't get in touch with my solicitor when I want answers to questions?
  A. All of our solicitors can be contacted by phone or e-mail. You will be given the direct dial number and email address of your conveyancer. You will be able to make direct contact anytime between 9.00am and 5.00pm Monday to Friday. We have a helpline service which can assist you when necessary between 8-9, 1-2 and 5-8 on weekdays. As the conveyancers work within team structures when necessary another team member will be able to help you.
• Q. Why should I use this service?
  A. We ensure that the whole transaction is managed and tracked from start to finish. There are people working hard on your behalf to ensure everything runs efficiently and quickly from start to finish.
• Q. Can I follow my case online 24/7?
  A. We will provide you with a secure access code and password. You can then simply visit our web site enter your access code and password and view your case online. This confidential service, which is completely free, enables you to check on the progress of your file at a time that is convenient for you. We appreciate the fact that our clients do not always wish to speak to someone on the telephone or indeed take time out from their busy schedule to check whether their conveyancer has requested or received certain documentation, made that necessary telephone call or sent that all important letter. We Trust that this option will make our service entirely transparent and provide our clients with greater information, choice, flexibility and control over their own file. You can receive updates from your conveyancer in a way that's convenient for you - via e-mail, text message, telephone or by post, or all four. You can email your conveyancer through our website with the reassurance that you will receive a response as soon as practicable.
• Q. What happens if I pull out of the service?
  A. If for any reason whatsoever your transaction does not complete your solicitor will not charge you a penny for any legal work we have done (you only pay the external bills for items such as property searches and land registry searches etc that your solicitor has had to incur on your behalf).
• Q. What if I have a dispute with my solicitor?
  A. We work with a panel of approved solicitors that will progress your transaction quickly and professionally. These solicitors have a proven track record of providing excellent customer service and are completely dedicated to you. All of solicitors are fully managed - should you be unfortunate enough to have a dispute with your solicitor we will investigate the problem for you to ensure a rapid and fair resolution.
• Q. Does anyone else apart from my solicitor have access to the information shown on my personal online tracking pages?
  A. Generally no, the details are only available to you. You will be required to enter a user specific username and password in order to gain access to your personal legal matter pages. Your Estate Agent and/or Financial Adviser can also have access to your online case file providing that they are approved agents, and you have no objection to them accessing the online updates. The progress information shown on the site can be extremely useful in helping them to push matters forward on your behalf.
• Q. Will my information be made available to third parties?
  A. No. We do not provide any of your details to outside agencies.
• Q. I already have a family solicitor.
  A. Have you received a full written quote from your family solicitor? Solicitors fees vary widely and some Solicitors charge 1% of the property price or more.
  
  Our fees are fixed and totally transparent. Are you sure your solicitor will not incur extra costs on your final bill such as postage, phone calls, faxes? We will also monitor your solicitor’s progress through to completion. Will your Solicitor give you their direct dial phone number and e-mail address? or will you have to go through a secretary anytime you want to ask a question? If your case is referred through us you will be given the direct dial number and e-mail address of the person handling your case.
  
  Will your Solicitor allow you to view the progress of your case online 24hrs a day 7 days a week? If your case is referred through us you will be able to monitor the daily progress of your case on our website.
• Q. I’d prefer to see my solicitor face-to-face.
  A. With our service it’s not necessary as we operate remotely making the best use of our online resources ensuring the service is quicker and more efficient. However, should you wish to visit your solicitor at their offices then this can be arranged too.
• Q. I don’t have a computer
  A. That’s no problem we can still communicate with you by phone, text, post and we can track the progress on your case on your behalf.